Terms of Service

You must be at least 18 years old, or the age of the legal majority in your jurisdiction, to create an organizer account on the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2.1 Account Types

• “Attendee Accounts” means accounts for browsing, purchasing, saving events (Wishlist), and building Calendars.
• “Organizer Accounts” means accounts used to create and manage events, tickets, Add-Ons, Waitlists, and receive payouts.
• “Team member accounts” means Organizer staff invited with role-based permissions (e.g sales, check-in, admin).

2.2 Verification

Organizers may need to complete identity and business verification before certain features are unlocked, including publishing events above defined thresholds (e.g., capacity, ticket price, or time-to-event) or accessing certain payout tiers.

Tikkets provides technology and infrastructure for Organizers to run events and for Attendees to discover and attend them. Depending on availability in your account, this includes:

• Event creation, editing, and publishing, including multi-day and recurring events.
• Ticket types with configurable pricing, quantity, purchase limits, and sale windows.
• Add-Ons sold alongside tickets, with QR-based fulfillment tracking.
• Discount and promotional codes.
• Waitlists (Demand, Pre-Sale, Sold-Out, and Future Editions types).
• Wishlist and Calendar features for Attendees, including public/unlisted/private Calendar sharing.
• Reviews, ratings, and social proof for concluded events.
• Email and SMS marketing tools for Organizers, including offline scanning support.
• Organizer dashboards covering sales, orders, revenue, and analytics.
• Payout processing to Organizer bank accounts.
• Ticket validation via QR code, NFC, or manual entry, including multi-gate check-in and a digital ticket wallet.
• Wishlist and Calendar sharing, including link, social, email/SMS, and embeddable widgets (e.g., Calendar embed codes, Waitlist queue-sharing badges).
• Engagement and loyalty features, including badges, tiers, and a gamified activity timeline based on your platform activity.
• Featured and trending event surfacing, informed by aggregated engagement data.
• Data Collection through Custom Forms on tickets, Add-Ons, and events.
• Organizer KYC/KYB automated verification.

Tikkets is not responsible for inaccurate, incomplete, or misleading event information provided by Organizers. Organizers retain full control over and responsibility for event details, ticket pricing, availability, and entry rules (age requirements, ID check, etc.).

Organizers are responsible for the events they list on Tikkets. Organizers must:

• Provide accurate and complete event information, including venue, date, capacity, ticket types, and entry restrictions.
• Set accurate ticket prices, quantities, and availability.
• Obtain all required licenses, permits, and permissions.
• Comply with applicable laws and safety requirements, including consumer protection, tax, licensing, and age-restriction laws relevant to the event and any age-restricted Add-Ons (e.g., alcohol).
• Deliver the event substantially as advertised.
• Clearly communicate cancellation, postponement, and refund policies.
• Communicate material event changes to ticket holders.
• Configure and publish a clear refund, dispute, and Add-On policy before Tickets / Add-Ons go on sale; failure to do that will inherit the platform’s own policies, and it’ll be binding between you and attendees.
• Do not use the Waitlist, Wishlist / Calendar data, or attendee contact information for purposes outside the Platform without Attendee Consent where applicable.
• Do not contact Attendees or Waitlist/Wishlist users outside the Platform’s built-in communication tools using data obtained through the Platform.
• Maintain accurate bank account information for payout processing and complete any required verification.
• Not engage in fraudulent, deceptive, or manipulative practices, including fake reviews, artificial scarcity, or queue manipulation on Waitlist features.

Organizers are solely responsible for their events; Tikkets is not responsible for inaccurate event information, event cancellations, venue issues, or Organizer misconduct.

Attendees are responsible for reviewing event details, prices, entry restrictions and requirements, and refund policies before purchasing a ticket.

Tickets may be delivered through email, the Tikkets Platform, or other available methods communicated by us (Tikkets, OATS Africa).

Attendees should provide accurate contact and payment information. They are also responsible for keeping their tickets safe and secure. We cannot be held responsible for any lost, misplaced, or compromised tickets. We may refuse entry if a ticket is fraudulent, duplicated, altered, or otherwise invalid.

Refund eligibility is determined by the Organizer’s stated refund policy, subject to applicable law. If an event is cancelled, postponed, or materially changed, the Organizer is responsible for notifying Attendees and managing applicable refunds.

Tikkets may assist with refunds and may investigate or issue refunds where necessary due to fraud, unauthorized transactions, or platform-related errors.

Tikkets charges a Service Fee per ticket and, where applicable, per Add-On sold. We may also charge transaction, promotional, international payment, early payout, or other applicable fees.

Applicable fees will be displayed during the relevant transaction or event setup process, and are automatically deducted before payouts, except where the Organizer has configured the fee to be passed to the Attendee at checkout.

• Free events carry no service fee.
• No monthly platform fees or account setup costs.
• Add-Ons are currently offered free of platform fees during an early access period and are positioned as a premium feature; this may transition to a revenue-share model on Add-On sales volume in the future, with advance notice to Organizers.
• Tikkets may adjust fees periodically; continued use of the Platform after notice indicates acceptance of updated fees.

Full fee tables, payout timelines, and worked examples are published on the pricing page and are illustrative only where marked as such (e.g, an interactive pricing calculator does not constitute a binding quote).

Payment methods available to Attendee depend on region and may include card payments, bank transfers, USSD, and mobile money processed via Tikkets’ payment partners.

• Payouts are subject to successful payment processing, verification, refunds, chargebacks, disputes, fraud checks, and other applicable requirements.
• Payout timelines are stated at event setup.
• Advance or accelerated payouts, where offered, may carry additional fees or interest and are subject to eligibility and compliance checks.
• Tikkets may delay, adjust, or withhold funds until chargebacks, disputes, or fraud investigations are concluded.

9.1 Discount Codes

Organizers may configure discount codes with defined limits, validity windows, and eligible ticket types. Tikkets is not responsible for discount codes shared or leaked outside intended channels.

9.2 Waitlists

Where enabled, Waitlists queue positions are assigned on a first-in, first-out basis and are non-transferable between users. Sold-Out Waitlist types may require a deposit or reservation fee at registration, governed by the Purchase policy. Detailed mechanics (wave release, hold periods, notification cadence) are described in-product and may evolve.

9.3 Add-Ons

Add-Ons are configured and sold by Organizers alongside tickets. Tikkets acts as a data and proof layer for Add-On sales and fulfillment tracking. Tikkets does not broker or guarantee fulfillment by third-party vendors, and settlement between Organizers and vendors occurs off-platform unless otherwise stated.

9.4 Wishlist & Calendars

Wishlist data is private to the Attendee and is never visible to Organizers or other users at an individual level. Organizers may see aggregated, anonymized save counts. Calendars may be set to Public, Unlisted, or Private visibility by their creator and are subject to the content and moderation rules in Section 11.

Where review and social proof features are enabled, Attendees (verified buyers, users with failed/pending purchase attempts, and general account holders, where applicable) may submit ratings and reviews. Organizers may reply to or report reviews but may not delete or hide reviews; Tikkets retains full moderation authority.

• You retain ownership of Content you submit (event descriptions, images, reviews, Calendar content), and grant Tikkets a non-exclusive, worldwide license to host, display, and use that Content for operating and promoting the Platform.
• You may not submit Unlawful Content, infringing, defamatory, fraudulent, or violates third parties’ rights.
• Tikkets may remove Content or suspend accounts that violate these Terms, including manipulated reviews, coordinated fraud, or reported abuse.
• Calendar names, descriptions, tags, cover images, and shareable Waitlist queue cards, links, and embeddable badges are user Content under this same license. You control what they display, and Tikkets displays only what you’ve chosen to make visible (e.g, relative Waitlist position by default, exact queue numbers only when you actively opt-in for a given share).

Users, meaning anyone who accesses or uses Tikkets, including attendees, organizers, ticket buyers, and visitors, must not use Tikkets to commit fraud or engage in unlawful activity.

• Creating multiple accounts to bypass Waitlist queue limits, purchase limits, or fraud controls.
• Reselling or transferring Waitlist queue positions (queue positions are non-transferable; purchased tickets may be transferable where the Organizer permits).
• Using bots, scripts, or automated tools to register, purchase, or scrape the Platform without authorization.
• Circumventing scanner, QR, or age-verification controls.
• Circumventing Tikkets’ payment or fee systems.
• Uploading malicious code, attempting unauthorized access, or interfering with Platform security.
• Using attendee or Waitlist contact data obtained via the Platform for unrelated marketing or resale. Any form of misuse or unlawful distribution of personal information is prohibited.
• Provide false or misleading information.
• Infringe Intellectual property rights.
• Interfere with or attempt to gain unauthorized access to the platform.

Tikkets provides its Service on an “as available” basis and does not guarantee that the Platform will always be uninterrupted or error-free.

To the fullest extent permitted by law, Tikkets is not liable for event cancellations, postponements, venue issues, or Organizer mismanagement. Losses related to revenue, reputation, or indirect damages, or disputes between an Organizer and an Attendee. Organizers and Attendees agree to indemnify Tikkets against claims arising from their misuse of the Platform, violation of these Terms, or unlawful activity. Tikkets' maximum liability to any party is limited to the fees paid to Tikkets in connection with the event or transaction giving rise to the claim.

Tikkets may suspend, restrict, or terminate accounts, including blocking or blacklisting users, where:

• Fraudulent, suspicious, or illegal activity is detected, including Waitlist queue abuse, duplicate accounts, or coordinated attacks.
• Tikkets Terms of Service are violated.
• Chargebacks or disputes require funds to be withheld pending investigation.
• Incomplete verification.

Funds may be withheld until investigations are resolved.

Where an Organizer account is suspended or deleted with upcoming events carrying sold tickets or Add-Ons, affected purchases remain protected pending review, and Attendees will be notified of material changes to event status.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute, controversy, claim or difference arising out of or in connection with these Terms, including any question concerning their existence, validity, interpretation, performance, breach or termination, shall first be submitted to good-faith negotiation between the Parties.

No Party shall commence or maintain any action, suit or other proceeding before any court, tribunal or governmental or regulatory authority in respect of any such dispute unless and until the prescribed negotiation process has been completed and, where the dispute remains unresolved, the dispute has been referred to arbitration in accordance with this Agreement, except where applicable law permits or requires a Party to seek urgent interim, conservatory or protective relief from a competent court.

Any proceeding commenced in breach of this dispute-resolution procedure shall, to the fullest extent permitted by applicable Nigerian law, be stayed, dismissed, struck out, or otherwise referred to the agreed dispute-resolution process by the relevant court or authority, upon application by the non-defaulting Party. The Parties expressly agree that compliance with the negotiation and arbitration procedures set out herein shall constitute a condition precedent to the commencement or continuation of substantive court proceedings concerning a dispute covered by this clause.

Where any Party nevertheless commences or pursues proceedings in breach of this clause without first complying with the applicable negotiation and arbitration requirements, that Party shall, to the fullest extent permitted by law, be liable for all reasonable and properly incurred costs and expenses occasioned by such premature or improper proceeding, including legal fees and other reasonable costs incurred by the non-defaulting Party in seeking a stay, dismissal, striking out, referral to arbitration, or other appropriate relief. The Parties agree that the non-defaulting Party shall be entitled to seek an order for such costs in addition to any other remedy available under Nigerian law.

Nothing in this clause shall prevent a Party from applying to a competent Nigerian court for interim, injunctive, conservatory or protective relief where such relief is necessary to preserve rights or prevent irreparable harm, provided that the underlying dispute shall remain subject to the negotiation and arbitration procedures stipulated herein.